Online shopping fraud cases

Online shopping fraud cases

Case Overview:

Ms. Liu, a young woman living in New York City, purchased a high-end laptop from a third-party seller on a well-known e-commerce platform. The seller promised the product was brand new and offered an official warranty. After Liu paid $1,200, the seller delayed delivery and eventually lost contact. Realizing that she might have been scammed, she immediately contacted our law firm for legal assistance.

Legal Response:

Initial communication and victim counseling:
Our legal team first conducted a detailed preliminary consultation, learning in detail about Ms. Liu's shopping experience, the seller's contact information, payment history and other relevant information. Through this consultation, we confirmed the basic situation of the case and worked out a preliminary legal strategy. We provided psychological support to Liu to help ease her anxiety and upset caused by being cheated so that she could better cooperate with subsequent legal actions.

Background of the investigation platform:
We assisted Ms. Liu to collect all the transaction records, chat records and payment vouchers with the seller, and analyzed the seller's online activity track through technical means. At the same time, we cooperated with the customer service department of the e-commerce platform to investigate the seller's registration information, historical transaction records and user evaluations, and found that the seller had several bad records.

Cross-border tracing and cooperation:
We assisted women in making reports to the local police and provided all the evidentiary materials collected. We worked closely with the police to coordinate the investigation process, providing legal advice and support.

Litigation and Fund Recovery:
1. Filing a lawsuit:
On the basis of full preparation, we filed a civil suit in New York State court against the seller involved, seeking the return of the defrauded funds and monetary damages.
2. Platform liability:
We also filed a complaint with the e-commerce platform, asking it to take responsibility for the lack of supervision and assist in recovering the funds.
3. Assets freeze:
We applied for an asset freezing order, which successfully froze some of the seller's assets and prevented further property transfers.
4. Negotiation and Settlement:
During the course of the litigation, we actively negotiated with the other party and ultimately reached a settlement agreement. The seller agreed to return most of the defrauded funds and assume certain liability.

Case Outcome:

Through the professional services and tireless efforts of our team of lawyers, this case was finally brought to a successful conclusion. The women not only successfully recovered most of the defrauded funds, but also received corresponding financial compensation. In addition, e-commerce platforms have also strengthened their review and supervision of third-party sellers to improve users' shopping safety.